Terms & Conditions

Wholesale Trade Only

Northcote Pottery is wholesale trade only, and do not trade direct to the public. If you are a home gardener, please use the Find a Retailer Near You section on the left hand side of the website, where you can use your postcode to search for a Northcote Pottery stockist in your area.

Availability

Although we endeavour to keep our website as up to date as possible, we cannot guarantee that all products displayed on this website or in our catalogue will be in stock in all our branches, or through all of our retailers. Due to the constantly evolving nature of the pottery and garden decor industry, we endeavour to offer both core lines, and more diverse or seasonal lines. These seasonal products are constantly evolving to provide customers with a fresh and competitive edge, and to satisfy the continual consumer desire for 'something new or unique'.

Please also note that the Courtyard range is not currently stocked through our NSW/ACT branch.

Ordering Guidelines

Please note that our minimum order value is $500. Minimum order quanitites of certain items also apply.

If a product is listed as a Set of 2, 3, 4 or 5, this means the product is only sold in the set configuration. For example, a 'Set/3' comprises of one large, one medium and one small pot, all packed inside one another. To maximise the total value passed on to our customers, we do not split up these configurations.

Orders can be placed with a sales representative, or made via fax, phone or email.

Delivery

Delivery is Free Into Store (FIS) within greater metropolitan areas of Melbourne, Sydney, Brisbane, Adelaide and Perth.* Delivery terms for country areas may vary, please contact your local branch. Minimum order $500.

*Freight for the Keystone range must be arranged by the purchaser at their own expense.

Payment Terms

Payment is due on delivery (COD). Payment can be made via EFT, Credit Card or Cheque.

After 3 consecutive COD payments have been made, customers may apply for a 30 Day Account. Customers will be advised if their account application is successful.

Goods & Services (G.S.T.) and other Taxes

All prices quoted in this website exclude G.S.T.

G.S.T. will be applied upon the purchase of our products at a rate of 10% for Australian customers, or 12.5% for New Zealand customers.

You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from this website.

Measurements

Please note that measurements in this product guide are measured from the outer edge in centimetres (cm). Please note that due to the nature of some handmade products, some natural variance in size may occur.

Accuracy of Information

Whilst every effort has been made to ensure accuracy of the information in this website, product availability, pricing and other various product specifications may be subject to change in the future.

Product Colours & Sizing

We take care to ensure we provide you with accurate colour descriptions and images however there may be reasons why the colour of your item on arrival is not as depicted on your screen.

1. Colours of products displayed on your computer monitor may vary from the actual colour of the item your are purchasing this is due to the high variance in colours from one computer monitor to another.

2. Many of our products are hand made and there may be natural variance in colour, pattern or size for this reason. We cannot offer refunds based on colours of products not being what you wanted so please choose carefully.