Product Care and Maintenance
It is essential that you follow this advice carefully to avoid damaging your outdoor heater.
For an overview of safe use and care of Glow outdoor heating products, watch the video here.
Lighting your Outdoor Heater
Always start the fire slowly, burn newspaper / dry kindling before creating a larger fire. Wood is the best fuel and a couple of logs will be sufficient in producing enough heat.
- Do not use petrol, white spirits, lighter fluid, alcohol or other similar chemicals to light a fire as the rapid increase in temperature could damage the Chimenea / Fire Pit.
- Never overload the Chimenea / Fire Pit or allow wood to hang out over the edges.
- Do not use the Chimenea / Fire Pit as a furnace or garden incinerator - only use as an outdoor heater.
- Do not extinguish the fire with water. This can also damage the Chimenea / Fire Pit.
- Simply let the fire die out naturally or douse with sand.
Terracotta Chimeneas & Fire Pits
Terracotta is a natural product, and can be prone to cracking or damage if it is exposed to sudden changes in temperature.
- Put a 7-10cm layer of small stones or dry washed sand in the base of the Chimenea / Fire Pit. This helps to protect from cracking through excessive heat. (Do not use garden loam or brick sand).
- If desired, place two bricks on their side about 12cm apart on top of the stones/sand to help elevate the wood.
The Chimenea / Fire Pit should be cured before use to help prevent cracking, please see instructions below:
CURING the Chimenea / Fire Pit
To start a fire, place a small amount of dry kindling wood or newspaper in the unit. Always start the fire slowly, light the paper / kindling and allow a flame to build up. Once adequately alight add a small log and allow to burn slowly. Allow the log to burn out and the Chimenea / Fire Pit to cool.
Repeat this procedure at least two more times in order to seal any pores with soot and cure the Chimenea / Fire Pit.
- Change the stones or sand in the bottom of the heater after every third use.
Make sure that rain does not collect in the bottom of the heater.
- Protect your Chimenea from rain and cold weather by using a protective cover, or moving it into a shed, garage or under cover when not in use. Never allow ice to form in the Chimenea / Fire Pit as this may cause cracking.
- If your Chimenea comes with a lid, please ensure it is removed before lighting, and left off during use.
- Ensure the Chimenea / Fire Pit is dry before use.
- Always inspect the Chimenea / Fire Pit for fatigue and damage prior to each use. Replace as and when necessary.
- Please note: Due to the traditional handmade process, this item will have individual characteristics in the form of distinguishing marks and colouring and have slight variations in size and weight. The surface will age and discolour naturally from first use. This is normal and is to be expected.